Network and Infrastructure Support
Keeping your network and infrastructure supported is key to ensuring they continue to work for your business. Declining performance, disks reaching capacity and security vulnerabilities can lead to frustratingly slow performance, downtime or even loss of data and services.
What Is Network and Infrastructure Support?
Your network and infrastructure are the integral cogs in your company. A successful business needs the most suitable hardware, software, cabling, network equipment and sufficient power to stay ahead of the competition and operate to the best of its ability. Should these not perform optimally, your business is at risk.
Our expert technicians can help you make the best-informed decisions in line with your business goals, employee size and growth plans. We can help improve your business operations through network and infrastructure support and design. As an award-winning IT company, you can trust us to provide tailored network and infrastructure support for your business needs.
About
Network Architecture and Setup
Infrastructure Management
Monitoring and Maintenance
Security Management
Cloud Integration
Troubleshooting and Support
Backup and Disaster Recovery
Scalability Planning
Compliance and Auditing
Employee Training
Benefits of Our Network and Infrastructure Support Services
Reliability
Our network and infrastructure support will ensure seamless operations, minimised downtime and system reliability thanks to proactive monitoring and maintenance.
Enhanced Security
With our robust cybersecurity measures your networks and infrastructure will be protected from threats while safeguarding sensitive data and maintaining compliance.
Scalable Solutions
Optimising IT’s tailored infrastructure services will grow with your business, adapting to your evolving needs without disruption to operations or performance.
Expert Support
Our responsive troubleshooting and guidance will ensure your systems operate efficiently freeing you and your team to focus on business goals and customer service.
Types of Network and Infrastructure Support Offered by Optimising IT
Network and infrastructure support services are vital to ensuring the seamless operation, security and scalability of a business’s IT environment.
Our Network and Infrastructure Support
Hardware
Our team has extensive experience in providing hardware solutions to businesses across multiple industries. We can give you access to the best hardware for your business using our bulk buying power made possible by our trusted partnerships.
Software
The quality of software has rapidly become vital to the success of any business. With our solid relationships with vendors like Microsoft, we can provide the very best and latest software solutions at a reasonable price. We have extensive experience in software asset management, ensuring our clients are adhering to vendor licence terms and operating with maximum efficiency.
Data Cabling
One of the biggest issues with companies today is the inefficient design and components of their data cabling. There is little point in having the best hardware and software if your data cabling is not up to scratch. We take the hassle out of data cabling for you by assisting you with fresh installation or extensions to your data cabling infrastructure. Our highly experienced network engineers can help you understand the requirements, as well as recommend the optimum configurations.
End-to-End Solution for IT Infrastructure
Whether your business needs a network and infrastructure overhaul, or perhaps a one-off solution to get your business operating more efficiently, we specialise in consultation and implementation of network and infrastructure solutions. We can recommend what you need to do and how to do it as well as fully implementing it.
Wireless Networking
Wireless networking is all about flexibility, allowing your business to work faster and more efficiently. The more internet access your employees have around the office, the more flexible and productive they can be. But, with increased access comes increased vulnerability for your network. That’s why we ensure your network is safeguarded against external threats to protect your business, assets and employees.
Frequently Asked Questions
What is network infrastructure support?
Network infrastructure is the core of your business network. It allows your user devices to connect to services hosted on your servers, either on-premise, in a data centre somewhere as part of a private cloud or a public cloud such as Microsoft Azure. The network is arguably the most important part of any IT environment, regardless of whether you have traditional servers or are 100% cloud-based. If your network fails, no matter how good your other services are, you won’t be able to access them. Our highly experienced network infrastructure support team offers third-line support for all network-related issues and requests and will help to ensure everything is running as it should.
What do you do as part of your network infrastructure support?
Depending on what networking equipment you already have and its capabilities, we’ll carry out a range of tasks regularly to help keep things running. From the time you become a customer, we’ll work through our onboarding process and cover the following items:
- Initial network review and assessment.
- Recommendations on improvements – ranging from re-patching exercises to neatening things up to replacing aged, out-of-support equipment.
- Installation and configuration of our network monitoring tools – to proactively manage network devices and ensure regular network device backup, depending on the network infrastructure currently in place.
- Regular reviews of capacity and performance – to ensure the network can support you.
- Regular firmware updates, if your network equipment supports it.
What if my network doesn’t support regular updates?
Some networking equipment can’t be updated remotely. This is usually because it doesn’t have the capability or has stopped being supported by its manufacturer. If this is the case, we’ll let you know, and we can discuss the options. We can always come to the site out of hours and manually update the kit that will support it, or in some cases, we will recommend upgrading the kit.
Do you support servers and other devices?
Yes, we do! Our third-line support team look after servers, storage arrays, NAS boxes and the other elements that make up your IT infrastructure. This can be across cloud, on-premise and in-native cloud services like Microsoft 365. We’ll also look after your backups and recommend any changes to help make your environment more stable and secure.
Why do businesses need network infrastructure?
Network infrastructure is essential for businesses to enable seamless communication, data sharing, and connectivity between devices, systems and users as well as provide security and scalability for the future. Without a robust network infrastructure, organisations face risks like downtime, reduced productivity and cyberattacks, which can impact their overall performance, reputation with clients and competitiveness.
What does an infrastructure support do?
Infrastructure support maintains and optimises a business’s IT systems, including networks, servers, hardware and software. Infrastructural support means managing the backbone of an organisation’s IT environment, and it allows businesses to focus on their core operations without worrying about technical disruptions.